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Frequently Asked Questions

For Your Information

What will our initial consultation look like?

When you schedule a consultation with us via our appointment tool, you will be asked to fill out some basic information so we can get to know you and your child. You will receive some forms to complete before we meet, including a screening form to help us better understand your needs.

What is your cancellation policy?

At The Speech Hub, we are sensitive to the fact that emergencies, illnesses, and planned absences (i.e. vacations, appointments) may occur. We ask that all cancellations for virtual sessions be communicated to your therapist at least four (4) hours prior to the appointment. For in-person visits we require 24 hour notice for cancellation and 4 hour notice to switch to virtual.  We ask that you provide your therapist with advanced notice for planned absences so that appointments may be rescheduled when possible.

Do you take insurance?

We are now an in-network With Blue Cross Blue Shield of Illinois PPO!

For those with other insurance carriers, we do offer a "superbill" after each session that you can submit to your insurance for potential reimbursement. We recommend that you check with your insurance carrier regarding their reimbursement rates as we cannot guarantee reimbursement. Please contact us if you have any questions regarding this process or if you would like more information about potential reimbursement options. We are committed to helping families receive the care they need and will work with you to explore all options available.

What forms of payment do you accept?

As a payment option for our sessions, you may keep a credit card on file with us via Ivy Pay.  We also accept check or cash for payment.

We do ask that payment be made at the time of services.

Where will you treat my child?

At The Speech Hub, we understand that every child is unique, and their therapy needs may vary. That's why we offer flexible therapy options to meet the individual needs of each child and family. We offer both in-home therapy sessions and school-based therapy sessions during the school day.

During the initial evaluation process, we will discuss with you and your child the best setting for therapy. We take into account your child's comfort level and needs when deciding whether or not to have a parent present during sessions. Some children may feel more comfortable with a parent present, while others may benefit more from an independent therapy setting.

Additionally, we work closely with schools and educators to ensure that therapy sessions are seamlessly integrated into the school day. This allows for maximum participation and engagement from the child while minimizing disruptions to their academic schedule.

Our ultimate goal is to create a safe and supportive environment where your child can develop their communication skills at their own pace, using the most beneficial therapy setting for their unique needs.

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